We collect various types of information related to the Service, including:

• First name, middle name, and last name, if applicable.
• Date of birth.
• Email address.
• Residential address.
• Phone number.
• ID Information (ID card, passport, including Date and Place of Issuance).
• Facial images captured through devices.
• Billing information, excluding customer information from credit organizations, foreign bank branches, authorized payment intermediary service providers, and other authorized organizations.
• Any other information about you when you log in to use our Service and when you use the Service, as well as information about how you use our Service.

Personal data is collected from various sources. We may collect customer information:

• When you use any services provided by us.
• When you fill out registration forms, requests related to any services of Success Software Services in any form.
• When you sign commitments or any agreements between you and us.
• When you interact with us through phone calls, emails, meetings, and other forms of communication.
• When you register to participate in a contest or join promotional events.
• When you participate in workshops, seminars, or product introduction events.
• When you provide information through our social media platforms.
• When you provide personal information to us for any reason.

We use your personal information to operate, provide, and improve our services. Our purposes of using your personal data include:

• Complying with legal procedures, adhering to current legal regulations, and fulfilling requests from authorized state authorities.
• Processing your registration/transaction requests.
• Enforcing our terms of services or any applicable end-user license agreements.
• Conducting research, analysis, and development activities to improve our services and customer experience.
• Updating, securing, and troubleshooting, as well as providing support, including sharing data when requested to provide services or perform transactions you requested.
• Conducting verification/screening processes to comply with legal obligations, risk control procedures required by law.
• Contacting customers via phone calls, text message, fax, email, or otherwise for the purposes of maintaining the relationship between you and us or providing information about our services.
• Providing marketing information, promotional materials related to our services.
• Managing complaints, feedback and queries, and handling requests for data access or correction, or other rights related to Personal Information.
• Allowing customers to participate in competitions and activities organized by Success Software Services and administering these activities.
• Operating our business, including analyzing operational efficiency, meeting legal obligations, and conducting research.
• Producing statistics and research for internal and statutory reporting and/or record-keeping requirements with relevant regulations.
• Preventing, detecting, and investigating crimes, as well as analyzing and managing other commercial risks.
• Managing our business operations and IT infrastructure.
• Any purpose disclosed to customers and with their consent unless data processing without your consent is permitted by data protection laws under Decree 13/NĐ-CP or other legal regulations.
• In accordance with your consent, clearly manifested through legally approved forms, we are allowed to process your information for all purposes stated above. In case you only agree to one or some of the purposes, please inform us for mutual agreement. However, this may affect your use of our services.

We process your personal data manually, automatically, or via a data processor, depending on the circumstances.

We may be required to obtain personal data from you to comply with applicable legal requirements, fulfill the terms of our contract with you (or someone else or in preparation for entering a contract with you (or someone else), or to pursue our legitimate rights and/or interests or those of third parties.

Before using your personal data, we will provide detailed information to you, including the necessary information, purposes under forms approved by law such as documents, email, fax, or any other form. In these cases, if you do not provide relevant personal data, we may not be able to provide our services to you.

Customers are responsible for providing your personal data completely and accurately. In the event of inaccurate information that needs correction, you need to notify and update to avoid misinformation and misunderstandings. Success Software Services is not liable for any responsibility related to inaccuracies in the information provided by you. We have the right to request necessary documents to verify the accuracy of the information you provide.

Success Software Services is responsible for protecting the personal data provided by customers according to this Privacy Policy, our internal standards, and procedures, as well as the requirements of data protection laws.

During conducting business activities, we may need to share your personal information with your consent to complete any transactions or provide any services you request or authorize, including:

We are a member of the Nihonkikaku Group (NKC - Japan). We may share your Personal Information with companies within the group. Success Software Services is responsible for managing and securing jointly used Personal Information.

We also share data with service providers we use to support our business to comply with legal processes; protect our customers; maintain security for our services; and protect our rights and property. Service providers include, but are not limited to mailing houses, telecommunications companies, information technology companies, and data centers.

As we continue to develop our business, we might merge or restructure businesses or services in accordance with the laws. In this case, personal data is considered the transferred business assets, but remains subject to the Privacy Policy.

• Government, courts, regulatory bodies, law enforcement agencies, tax authorities and criminal investigations agencies, and other relevant legal and sectoral authorities.
• Third parties involved in legal proceedings, accountants, auditors, lawyers, as well as their advisors and representatives when we believe it is necessary or appropriate.

Success Software Services employs appropriate technical, physical, legal, and organizational measures, which comply with data protection laws to keep personal data secure, taking into account the nature, scope, context, complexity, risks, and purposes of the processing Personal Information.

In addition to issuing a Privacy Policy for customers, we have implemented and deployed an internal data protection policy. We regularly train our associates on data protection and information security. Moreover, we collaborate with cybersecurity experts to stay updated on the latest information regarding cybersecurity, ensuring the safety of personal information.

For personal data we manage and store electronically, we have implemented appropriate IT security measures to ensure the safe storage of personal data.

For personal data we manage and store through service providers (third parties), we carefully select providers and request their commitment to using appropriate security measures to protect the security and integrity of personal data.

Success Software Services may store Personal Information in electronic or paper form. We may begin processing your Personal Information after you provide it to us and we will retain the Personal Information for as long as necessary for the purposes we collect. The exact duration will depend on the specific purposes for which your information is retained.

Our services may utilize analytical tools, which may use Cookies - text files placed on your device, to help websites analyze how users use our services. Information generated by Cookies about your use of the website will be transmitted to and stored by the analytics service provider. The service provider will use this information to evaluate your use of our services, and compile reports on website activity for website operators.

We do not guarantee the security of personal data or other information that you provide on third-party websites or applications.

We may choose various third-party websites to link to. We may also participate in co-branding and other relationships to offer e-commerce services, advertising, and other features for visitors. These linked sites have their own privacy policies as well as independent security measures. Even if a third party is affiliated with us, we have no control over these linked websites, each of which may have its own protection privacy and data collection practices independent of us. Data collected by our marketing partners or third-party websites (even if offered on or through our website or Services) may not be received by us. 

Therefore, we assume no responsibility for the content, security measures (or lack thereof), and activities of these linked websites. These linked websites are provided for your convenience, and you are solely responsible for accessing them. Nonetheless, we strive to protect the integrity of our Website and Service, as well as the links placed on each of these websites, and therefore, we welcome feedback about these linked websites (including, but not limited to, if a specific website does not work).

If you have any questions, concerns, or complaints about the ways we use your Personal Information, you can contact us via email: info@successsoftware.global